FREQUENTLY ASKED QUESTIONS
We strive to ensure the product you receive matches the image displayed on our website as closely as possible. However, slight variations may occur due to several factors:
- Color Discrepancies: Colors may appear slightly different in person compared to how they are displayed on your screen, as monitor and mobile device settings vary.
- Natural Variations: Products made from natural materials (such as wood grain, leather, or certain fabrics) often have unique characteristics, meaning no two items are identical.
- Minor Design Updates: We may occasionally make minor updates or improvements to our products over time that are not immediately reflected in every photograph.
Our Guarantee:
If the item you receive is fundamentally different in terms of function, size, or overall design than what was advertised, please consult our return policy for information on exchanges or refunds. We want you to be completely satisfied with your purchase.
You can view your sales receipt by logging into your account and navigating to My Orders. Select the relevant order, and your sales receipt will be available to view, download, or print.
If you checked out as a guest or cannot find your receipt, please contact our customer support team and provide your order number and email address used at checkout.
If you’d like to return an item, please contact our customer service team first with your order number and reason for return. Items must be unused, in their original condition, and with all tags and packaging intact.
Once your return request is approved, we’ll provide you with return instructions. After we receive and inspect the item, your refund or exchange will be processed according to our return policy.
Please note: return shipping costs and eligibility may vary depending on the item and your location.
Yes, some items may be restocked. Availability depends on demand and production schedules. However, certain products especially limited editions or seasonal styles may not return once sold out. For the most accurate updates, we recommend checking back regularly or contacting our customer service team.
We ship to most countries worldwide. Available shipping destinations and options will be shown at checkout based on your delivery address. If you have questions about shipping to a specific country or region, please contact our customer service team for assistance.