Term & Conditions

Mashang Equine Purchase And Shipping

Order Registration & Cart Management

At mashangequine.com, registration is optional but helps streamline future orders and return processes. If you have a registered account, please log in first.
During online shopping, click the “Cart” icon at any time to review the items you have selected.

To choose the best-fitting size, refer to the detailed sizing suggestions in product descriptions and the sizing chart.
If the purchased size does not meet your expectations, we support size exchanges.

Once an order is confirmed, it cannot be canceled or modified. Therefore, please carefully check the color and size of items in your cart before checkout.

We accept payments via PayPal, Credit Cards, and Debit Cards (Bank Cards). Please note that some Debit Cards may fail to place orders on the website due to specific bank policies; for a smooth transaction, we recommend using a Credit Card.
After selecting your payment method, you will be redirected to a secure payment platform; Mashang Equine does not directly handle payment information.
Upon successful payment, you will automatically receive an email containing order details and payment confirmation.
If a payment issue occurs, no deduction will be made, and you will receive an email with an error notification.

After completing payment, you will receive an email with order identification details, confirming that your order has been successfully created.
Log in to the website and go to the “My Orders” page to track your order status.

All orders are processed within 5 working days (Monday–Friday, excluding EU public holidays such as Christmas and New Year’s). Orders placed on weekends or holidays will be queued for the next business day.
Shipping times may be extended during peak periods.
After order processing is completed, you will receive an email updating your order status to “Processing” and providing a package tracking number.
DHL or UPS will deliver packages within 3-4 working days after pickup:
- Remote areas may take up to 7 working days.
- International deliveries may take approximately 10 working days.
In all cases, goods will be delivered no later than 30 days from the order date.
You will receive a “Shipment Sent” email when the package is dispatched.
Specific delivery dates or times cannot be arranged, as shipping is managed independently by the courier service.

Deliveries are made to the address provided during checkout. You can add multiple shipping addresses (e.g., secondary residence, workplace).
Ensure you provide comprehensive shipping information, including company name, floor, department, etc.
Track your package using the tracking number provided by DHL.
Couriers will attempt delivery three times; uncollected packages will be held at a DHL warehouse and can be traced via the tracking number.

Free shipping is available for orders over €500.
For orders below €500, a shipping charge of €30 applies.
Please note that import duties and shipping taxes are not included in these rates.

Complimentary shipping is provided for orders surpassing €500.
For orders under €500, the shipping cost is €60.
Import duties and additional shipping taxes are not included in the shipping fees for these regions.